We want you to be completely satisfied with your Kinco® products. If you are not satisfied for any reason and if you have purchased your product(s) on this website, we are happy to help you with a return and/or exchange. Products purchased from an authorized dealer must be returned to the place of purchase.
Product Purchased on this Site
If you have purchased your product(s) on this website, please begin the return request process by viewing your order details. You access your order details by using our order look up tool as a guest, by viewing your previous orders list in your online account, or by clicking the “View Order” link in any of your order confirmation emails.
Please identify the product(s) you wish to return and their eligibility for return within your order details, click the corresponding “Return Items” button, and follow the on-screen return process based on your return reason.
We do our best to process returns within 14-days from the date that your return is received. During times of high volume and/or holidays, it may take longer for a return to be processed. Thank you for your understanding.
Eligibility for Return
Return and/or exchange requests must be submitted within 45 days from the date that your order was delivered. Products must be unused, undamaged, and in their original packaging.
Products purchased at a discount or products that have been discontinued are not eligible for return. Product eligibility is stated on the individual product details pages of this website at the time of purchase. Sale of these items is final.
Products NOT eligible for return:
- Returns requested after 45-day return window has expired
- Used or damaged products
- Original packaging is no longer intact
- Customized, imprinted, or laser engraved products
- Products purchased at a discount
- Products that have been discontinued
Return Shipping Label
Depending on the product’s eligibility for return and cause for return, your return may qualify for a free return shipping label. If so, you will receive a prepaid UPS Ground shipping label with return reference number (Returned Materials Authorization / RMA) to use for you to print at home, apply the label to your return package, and ship your return.
Product Purchased from a Kinco Authorized Dealer
If you have purchased your products from a Kinco® authorized dealer, please contact them directly for more information on their return policy. We are unable to accept returns or process refunds for transactions that were not purchased directly from our website.
Manufacturer's Defect & Product Warranty
Issues that may arise with our gloves that are covered by warranty include but are not limited to: wear and tear of the gloves not consistent with use, stitches coming undone, discoloration or large imperfections in the leather, lining or insulation becoming disconnected. Warranties are for issues with your gloves that have been caused by the manufacturer and not issues with the form or function of the gloves. Please check out our Product Warranty for more information.